Service

Every step of the way, you’ve got hands-on support from our expert team.

Guided onboardingWe’ll have you up and running in weeks, not months. We’ll host weekly calls to track progress on your data integrations, talk through data collection and cleanup, and start the process of goal-setting and progress tracking.

Timeline graphic displaying weeks 1 through 8. Strategy, Alignment & Planning and Integrations & Hierarchy Planing span weeks 1 and 2. User and Roles & Permissions creation spans weeks 2 through 4. Data Cleansing & Remediation (ongoing) spans weeks 3 through 5. Admin training spans weeks 4 and 5. Go-Live prep spans weeks 5 through 7. Success Planning & Go-Live Support spans weeks 7 and 8.

Two people look at a laptop. The screen displays a Dandi Executive team Dashboard, which include key figures, a bar graph, and a line graph.

Facetime, anytime

Some software companies are hands-off. But that’s not Dandi. In addition to regularly scheduled check-ins and QBRs, we’re here to support goal-setting, forecasting, annual reports, and more.

Ongoing service

Working with data is a journey, and we're with you every step of the way.

Regular check-insWe'll host monthly check-ins to review progress and product adoption
QBRsWe'll cover high-level strategy and the latest product features
Knowledge baseOur knowledge is center is filled with the latest how-to's, tips, and tricks

Regular check-insWe'll host monthly check-ins to review progress and product adoption

Sample Dandi Self-ID questionnaire an employee would see. The displayed question asks about gender identity. A menu on the right shows additional self-ID categories. The bottom right includes privacy information.

Self-ID support

Running a self-ID campaign with Dandi? You’ll have guided support at every stage, from campaign creation to analyzing the results.

Learn more about Dandi Self-ID

Text reads: Net Promoter Score across all Dandi customers. Calculated February 2024. NPS: 80.

Best-in-class NPS

We stand behind our customers, and they stand behind us. As of February 2024, our NPS is 80.

It's truly a joy to work with the team at Dandi.

Lily LamboyDirector of Diversity, Equity & Inclusion, Blue Shield of California

For DEI